We strive to provide the highest level of service as well as the highest quality products for our customers. Customer satisfaction is our number one priority.
We accept payment in the form of cash, checks approved by Telecheck and the following credit cards:
We encourage our commercial customers to open an Deale Rental Center charge account. Click here to download a commercial credit application or call our Credit Department between 9:00 a.m. and 5 p.m. at 410-867-8080.
All rentals are paid in advance unless you have an established account or different arrangements are made prior to your rental period.
We require a valid Maryland driver license, if your license is from out of state a major credit card is required as a second form of identification. Customers who do not live in our general rental area will also be asked to leave a security deposit. This deposit amount will vary depending on the item being rented.
Rental items can either be reserved through our website, by giving us a phone call, or stopping by one of our three convenient locations. There is no charge to reserve your rental items; however, if you need to cancel or change your reservation let us known ASAP so we can free up the equipment for other customers. Reservations are recommended, especially on weekends, holidays and other busy times.
Deposits vary depending on rental item; some require cleaning deposits, some fuel deposits, etc... There could also be an additional deposit for out of area rentals. Check with local store for deposit details.
DAMAGE WAIVER PLAN
Every rental contract has an additional 10% Damage Waiver charge added to protect you against accidental damage to rented equipment. This is optional and can be declined at time of rental, if declined you might be required to leave an additional deposit to cover any unexpected damages.
STANDARD RENTAL RATES
Rate - Varies from 4 hours to 4 weeks depending on equipment.
Day Rate - 24 consecutive hours.
Week Rate - 7 consecutive days.
4 Week Rate - 4 consecutive weeks.
Note: All standard rental rates are based not to exceed 8 hours of use per day, 40 hours of use per week or 160 hours of use per 4 week period. Additional usage will be charged accordingly on metered rental equipment, check with store for details.
OVERNIGHT RENTAL RATES DURING THE WEEK
Pickup after 3:00pm and return by 9:00am the next morning, 4 hour rental charge.
WEEKEND RENTAL RATES
Friday after 3:00pm and return Monday by 9:00am, 2 day rental charge.
2. Pick-up Saturday morning and return Saturday by Closing, 1 day rental charge.
3. Pick-up Saturday before 12:00pm and return Monday by 9:00am, 1-1/2 day rental charge.
4. Pick-up Saturday after 3:00pm and return Monday by 9:00am, 1 day rental charge.
HOLIDAY RENTAL RATES
We also offer special holiday rates that will be posted on our web site as the holiday approaches or call us if you have any questions.
Some rental equipment runs on gasoline while others use diesel fuel. It is important for the customer to be aware of the equipment’s fuel type at time of rental. Equipment requiring fuel will be full at the time of rental. Smaller equipment is rented with a flat fuel charge and it is not required to be refueled before returning. On larger rental equipment we require a fuel deposit and you will be charged for actual gallons used when equipment is returned. Since there is such a wide range of fuel consumption on rental equipment you will have to check each piece individually for the specific fuel deposit.
Delivery and pick-up is available with reasonable rates. Please call for the charge to your specific location. Deliveries and pick-ups must be scheduled in advance; however, we will make every effort to accommodate deliveries with short notice.
TRAILERS & TOWING
Trailer towing capacities are restricted according to the size of the vehicle towing the trailer. Vehicles towing trailers must be sized properly. If you are not comfortable towing a trailer, we always have delivery available with reasonable rates.
If you ever have questions about the proper operation of any rental item, please don't hesitate to call. Our rental staff will help resolve any of your questions and concerns over the phone. Our rental equipment is maintained to the highest standards; however, occasionally you may encounter difficulties even when proper procedures are followed. In the rare case where the problem cannot be solved over the phone, we will do everything possible including providing substitute equipment for you to complete your project. Deale Rental Center is committed to provide the best equipment possible along with the highest level of customer service throughout your entire project.